NHS Professionals is recruiting a member support adviser to join its Member Support Hub in Hemel Hempstead, paying £26,000 a year. The permanent role is hybrid or remote, and applications close on Friday 20 November 2026.

The adviser will be the central contact point for the organisation's customers, handling enquiries by telephone, web chat, case management and email in a fast-paced, multichannel environment. The role is advertised on the NHS Professionals careers site, vacancy ID 4838.

What the role involves

Member support advisers support the organisation's bank members, the flexible NHS workers it places in trusts, and its customer organisations, which include NHS trusts, integrated care boards, social enterprises and other healthcare organisations across the UK. The team aims to resolve queries first time, and performance is measured against industry-standard key performance indicators.

The advert says advisers need to be happy working in a fast-paced environment, juggling multiple tasks and staying calm under pressure, and providing what it calls an outstanding, proactive customer experience.

Who can apply

Applicants need experience in a customer service environment, strong communication and people skills, and evidence of handling high-volume queries in a service-driven setting. GCSE maths and English, or equivalent, are required, along with confidence using databases and Microsoft Office.

The advert notes that priority will be given to internal applicants who are currently at risk as part of the organisation's rightsizing activity. NHS Professionals says it welcomes applications from people from minority groups and offers an interview to applicants who meet the minimum criteria and apply under the Disability Confident scheme.

Pay and benefits

As well as the £26,000 salary, the organisation offers 27 days of annual leave a year plus bank holidays, with the option to buy and sell leave, a pension with an employer contribution of up to 10 per cent, life assurance, group income protection, a wellbeing programme and an employee assistance programme. It also runs a monthly values star award, with winners receiving £100 in shopping vouchers.

About NHS Professionals

NHS Professionals runs the largest NHS flexible staff bank, placing temporary workers in NHS trusts to meet short, medium and long-term needs. It is owned by the Department of Health and Social Care and says it reinvests any surplus directly back into the NHS. It is accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work.

How to apply

Applications are made through the NHS Professionals careers site, vacancy ID 4838, before the advertising end date of 20 November 2026. The role is based in Hemel Hempstead, with hybrid or remote working.