NHS West Yorkshire Integrated Care Board is recruiting three customer information and enquiries assistants to work in Bradford. The permanent, full-time posts are paid at Band 3, from £25,760 to £27,476 a year, and applications close on 25 November 2026.

The three posts are new roles, created after a major reorganisation of the board, rather than replacements for staff who have left. The successful candidates will join the board's Communications, Involvement and Feedback team at Scorex House in Bradford.

What the job involves

The assistants will be among the first people members of the public speak to when they need help navigating the NHS, want to raise a concern, or need to find the right service. They will answer enquiries by telephone, email and in writing, giving clear and accurate information and signposting people to the right NHS services.

They will handle straightforward concerns themselves and pass more complex matters to senior colleagues. The work also includes keeping accurate records of enquiries and actions, preparing letters, reports and responses, supporting meetings and documentation, and maintaining filing systems in line with data protection requirements.

People contacting the service may include patients, families and carers, MPs, partner organisations and colleagues across the wider health and care system, so the board is looking for people who can stay calm, organised and empathetic, including when situations are sensitive or emotional.

Pay, hours and base

The posts are Band 3 under Agenda for Change, with a salary of £25,760 to £27,476 a year. They are permanent and full-time, with flexible working, and the contractual base is Scorex House West, 1 Bolton Road, Bradford BD1 4AS.

Who should apply

Applicants need to be educated to A-level standard or an equivalent vocational qualification, or to have equivalent experience and knowledge. Experience in a customer-facing role handling enquiries, in administrative support, and in working with confidential or sensitive information is essential, as are excellent written and verbal communication skills and proficiency in Microsoft Office, including Word, Excel, Outlook and Teams.

A sound understanding of the governance responsibilities of statutory organisations is listed as desirable.

About NHS West Yorkshire Integrated Care Board

NHS West Yorkshire Integrated Care Board is the statutory NHS organisation responsible for planning and funding health services across Bradford District and Craven, Calderdale, Kirklees, Leeds and Wakefield. It says it works to improve health outcomes for 2.4 million people across those five places.

The board says the new roles are central to delivering a responsive, high-quality service for the public, and to making sure people's experiences shape the services it commissions.

How to apply

Applications are made through NHS Jobs, and the closing date is 25 November 2026. Candidates should read the full advert and person specification on NHS Jobs before applying. The advert can be found on NHS Jobs under reference D9475-ICB-682b.

Frequently asked questions

How much do the enquiries assistant roles pay? The posts are Band 3, paying £25,760 to £27,476 a year, as stated in the NHS Jobs advert.

Where are the jobs based? The contractual base is Scorex House West, 1 Bolton Road, Bradford BD1 4AS. The posts are full-time with flexible working.

When do applications close? Applications close on 25 November 2026.