Chesterfield Apprentice Customer Service Advisor Job Opens
Chesterfield Borough Council is recruiting an apprentice customer service advisor, reference CBC26086, to work in its Customer Services Team at the Town Hall. The post is full time, 37 hours from Monday to Friday, on a fixed term of 15 months, which is the duration of the apprenticeship.
What the role involves
The Customer Services Team is the first point of contact for residents, visitors and customers using council services, providing information, help and advice across a wide range of services. The successful candidate will be trained to develop a good knowledge of service areas including Council Tax, rents, benefits, housing and environmental services, and will work as part of a team to resolve as many enquiries as possible at first point of contact.
Previous customer service experience is desirable, but full training will be provided. The council is looking for an enthusiastic individual with a great telephone manner, who is comfortable dealing with people face to face, can build rapport and adapt their approach, and is flexible enough to cross-skill across several services and computer systems.
Qualification and pay
Applicants need GCSE grade 4, or C or above, or equivalent, in Maths and English, plus excellent keyboard and computer literacy skills. The apprenticeship leads to a recognised customer service practitioner qualification at level 2. Pay is the national minimum wage depending on age, and the role also offers access to the local government pension scheme and flexible working hours.
How to apply
Applicants should initially apply with a CV and a covering letter stating the job title and clearly demonstrating suitability and experience for the role, sent to hrjobs@chesterfield.gov.uk no later than the closing date. The council states that candidates must possess the necessary right to work authorisation, as sponsorship is not provided. The closing date is 8 November 2026, and the provisional interview date is 16 November 2026. The listing does not state that the vacancy may close early.
Source: Chesterfield Borough Council.
