ElevenLabs has unveiled a major expansion beyond voice generation, announcing custom AI models for businesses, a new workplace app called ElevenAI and a partner programme at its New York Summit on 11 November 2026. The voice AI company will help businesses fine-tune selected open-source language models and its own voice models using data from their live deployments, moving deeper into software that manages customer conversations and employee work.

Chief executive Mati Staniszewski told the summit that conversational agents would become “critical infrastructure for every enterprise, as essential as cloud or payments” within a few years.

Custom models tuned on live business data

At the centre of the announcement is model customisation. ElevenLabs plans to begin the work in the coming months, with businesses working alongside its researchers to tune models for their own customers and operating context. Companies will be able to choose what to optimise for, such as customer satisfaction or reliability, and because the training data comes from live deployments, the models can keep improving as more conversations accumulate.

ElevenLabs already applies this industry-specific approach through Scribe v3 Medical, a healthcare transcription model built to recognise specialised medical terminology. Staniszewski said a domain-optimised financial-services model is also in development. The company also previewed an Interaction Engine, which manages turn-taking and interruptions and can assign different language models to different parts of an exchange, using a cheaper model for triage and a more powerful model for complex tasks.

ElevenAI app, memory and routines for agents

ElevenAgents, ElevenLabs’ platform for deploying voice and chat agents, will gain Memory and Routines. Memory will recognise returning authenticated customers and distil each conversation into a structured record of preferences, constraints and future occasions, while leaving the customer relationship management system as the primary customer record. A customer who prefers Spanish and can only talk after 5pm, for example, would not need to repeat those details on the next call.

Routines are designed to automate multi-step work before, during and after conversations, connecting with a business’s existing tools. Examples include pre-screening a mortgage applicant and calling back within minutes, reminding patients about appointments and offering cancelled slots to waitlisted patients, and emailing reports or writing to a customer relationship system.

For employees, Staniszewski previewed ElevenAI, an app that listens to spoken conversations, including in-person meetings, and produces notes, summaries and action items. It can also provide live assistance and pass context between people and agents. ElevenLabs says the app takes meeting notes with participants’ consent and includes notice and consent mechanisms. Free early access opened with the announcement. Dictation and meeting notes use Scribe v3, its recorded-audio transcription model covering 102 languages, while Scribe v3 Live is the low-latency version for real-time audio. ElevenLabs says Scribe v3 makes 27% fewer word errors than its predecessor, and the live version cuts meaning-changing errors by 43%.

Partner programme, marketplace and NVIDIA deal

The company also launched a Partner Program and a Marketplace. ElevenLabs reports more than 550 partners across 44 countries, including Google Cloud, IBM, Deloitte, DXC and Genesys. The programme lets consultancies, systems integrators, software vendors and agencies integrate ElevenAgents into enterprise technology stacks or work with ElevenLabs’ forward-deployed engineers on complex deployments.

The Marketplace initially offers a curated catalogue of partner-built applications for healthcare, financial services, insurance, education and retail. Enterprises can browse the applications and contact their developers, with purchasing through existing ElevenLabs commitments planned to start in 2027. ElevenLabs and NVIDIA also announced that the Nemotron 3.5 Super VL model is available in ElevenAgents, and that ElevenLabs plans to add 15 megawatts of NVIDIA Vera Rubin computing capacity on top of its existing Blackwell Ultra systems.

What happens next

The test for the Summit package is execution: moving previewed and early-access products into broader production use, and turning Marketplace browsing into purchases through existing customer commitments. ElevenLabs, founded in 2022 by Staniszewski and Piotr Dabkowski and valued at $22 billion in October 2026 according to Reuters, has grown from speech synthesis into voice agents, transcription, music and creative tools. Sources: Unite.AI and The Neuron.

Frequently asked questions

What is ElevenAI? ElevenAI is a new ElevenLabs workplace app that listens to spoken conversations, including in-person meetings, and produces notes, summaries and action items. Free early access opened on 11 November 2026.

When will ElevenLabs’ custom models be available? ElevenLabs plans to begin the customisation work in the coming months, with businesses working with its researchers to tune models on data from their own live deployments.

What is Scribe v3? Scribe v3 is ElevenLabs’ speech-to-text model for recorded audio, covering 102 languages. The company says it makes 27% fewer word errors than Scribe v2, while Scribe v3 Live is the low-latency version for real-time audio.