Bury Metropolitan Borough Council has been given a C3 consumer grade by the Regulator of Social Housing after inspectors found serious failings in the way it manages tenants' homes. The judgement was published on 11 November 2026.

The regulator found serious failings relating to health and safety, engagement with tenants, and service and performance information. It reported more than 2,800 overdue fire safety remediation actions at the Greater Manchester council.

Tenants given little say, regulator finds

During its inspection, the regulator found limited evidence of meaningful opportunities for tenants to scrutinise the landlord's performance or influence how its services are delivered. It also said significant improvement was needed in the accessibility of information about landlord services and how they are performing.

Bury Council had also failed to meet the technical and survey requirements of the Tenant Satisfaction Measures, and could not provide sufficient assurance about the accuracy of its health and safety compliance information.

Repairs, damp and mould among weaknesses

Inspectors identified weaknesses in the council's repairs service, including meeting legal timescales for investigating, identifying and repairing hazards such as damp and mould. They also found weaknesses in its approach to anti-social behaviour and hate incidents, in understanding tenants' diverse needs, and in complaint handling.

The regulator said some improvements were in progress, including a reducing backlog of overdue repairs and work to improve data quality, but the council had been unable to show that these had consistently led to better outcomes for tenants. Deputy chief executive Kate Dodsworth said landlords must listen to tenants and have accurate health and safety information so homes are safe and repairs are carried out promptly.

Cabinet member for housing services Ayesha Arif said the council accepted the findings and apologised that services had fallen short. The regulator will continue to engage intensively with the council while it addresses the issues. A C3 grade means serious failings have been found and significant improvement is necessary.

Sources: GOV.UK / Regulator of Social Housing and Inside Housing.