Midlothian Council is seeking a Customer Service Advisor for its Contact Centre at Fairfield House, 8 Lothian Road, Dalkeith. The post, reference MID07797, is permanent and part time, at 25 hours per week, Monday to Friday 9:30am to 2:30pm. The salary is £30,619.00 to £31,783.00, pro rata. Based on 25 hours over 52 weeks, the minimum actual salary is £21,263.35 per annum, and successful applicants are appointed to the first point on the salary scale.

What the role involves

The Contact Centre provides front-line customer services across a wide range of council functions, including Children and Families, Health and Social Care, Housing Repairs, Waste Services, and Revenues and Benefits. The advisor will be the first point of contact for many residents, managing diverse enquiries across telephone, email, social media and face-to-face contact, with empathy, accuracy and professionalism.

Applicants need a minimum of 3 standard grade passes, including English and Mathematics, plus a vocational qualification SVQ or relevant experience in a customer service role. A relevant customer service qualification is desirable, and the council will support the jobholder in gaining one. In-house training to Customer Service Professional standards is required, and the role requires Level 1 Disclosure clearance, the fee for which is met by the applicant.

How to apply

The closing date is Wednesday 11 November 2026, with interviews in the week beginning Monday 23 November 2026. Applications must be made through the official MyJobScotland listing; the council does not accept CVs by email or post. Candidates who need a reasonable adjustment should contact recruitment@midlothian.gov.uk, quoting the post reference.

Apply via the official listing: MyJobScotland — Customer Service Advisor, Midlothian Council. This post was verified on the official listing itself, and no fee is charged to applicants.