People across south London can now get round-the-clock mental health crisis support by text message, after the region's NHS crisis text service added a new SMS option.

The South London NHS Mental Health Crisis Text Service, delivered by Everyturn Mental Health, now lets anyone text 80991 to reach a trained mental health advisor at any hour. The service is free and confidential, and is open to people of all ages, as well as family members, carers and loved ones who are worried about someone else.

How the text service works

Advisors can help with a wide range of concerns, including anxiety, low mood, substance use and financial stress, or simply offer advice about mental health and wellbeing. The text option is designed for people who may prefer messaging to a telephone call, and it builds on a WhatsApp service launched earlier this year. People can still message the service on WhatsApp on 0303 330 1511.

Help by phone is still available

Anyone who would rather speak to someone can call NHS 111 and select the mental health option, where trained professionals provide urgent support around the clock. The trusts behind the service say texting gives people another way in at a moment of crisis, when picking up the phone can feel like the hardest step. If someone is at immediate risk of harming themselves or someone else, they should call 999 or go to their nearest accident and emergency department. The service runs 24 hours a day, seven days a week, all year round.